Shipping & Returns

 

Shipping and Returns Policy

  1. Introduction

This Shipping and Returns Policy ("Policy") applies to all purchases made on Sniff & Bark Limited's website (the "Site"). By placing an order through the Site, you agree to be bound by this Policy. Please read it carefully and ensure that you understand it before proceeding with your order.

  1. Shipping Fees and Delivery

a) For orders with a total value below £35, a flat rate shipping fee of £3.50 will be applied.

b) For orders with a total value of £35 or above, shipping is free of charge.

c) Shipping fees are non-refundable, unless otherwise stated in this Policy.

  1. Shipping Destinations

We currently ship to addresses within the United Kingdom only. We do not offer international shipping at this time.

  1. Shipping Methods

All orders will be shipped using a standard shipping method, as determined by Evri or our designated shipping partner. We reserve the right to change our shipping partner or method at any time without prior notice.

  1. Delivery Times

a) Orders are typically processed within 1-2 business days after receipt of payment. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number.

b) Estimated delivery times are as follows:

  • Standard Shipping: 3-5 business days

Please note that these delivery times are estimates only and are not guaranteed. Sniff & Bark Limited is not responsible for delays in delivery due to factors outside our control, such as adverse weather conditions, postal strikes, or courier issues.

  1. Returns and Refunds

a) You have the right to return any item(s) purchased from our Site for a refund within 30 days of the purchase date, provided the item(s) is in its original, unused condition, with all packaging and tags still attached.

b) To initiate a return, please contact our customer service team at [your customer service email or phone number] with your order number and reason for return. We will provide you with a return authorisation number and instructions on how to return the item(s).

c) The cost of return shipping is the responsibility of the customer, unless the item is faulty or has been sent in error.

d) Once we receive the returned item(s), we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase.

e) If the returned item(s) is not in its original condition, or if any packaging or tags have been removed, Sniff & Bark Limited reserves the right to reject the return or reduce the refund amount.

  1. Faulty Items

If you receive a faulty item, please contact our customer service team at sales&sniffandbark.co.uk within 30 days of the purchase date. We will arrange for a replacement or a refund, as appropriate, in accordance with UK consumer law.

  1. Changes to Shipping and Returns Policy

We reserve the right to modify this Policy at any time, at our sole discretion. Any changes will be posted on this page, and it is your responsibility to review this Policy periodically for updates. Your continued use of the Site following the posting of changes to this Policy constitutes acceptance of those changes.

  1. Contact Information

If you have any questions or concerns about our shipping and returns practices, please contact us at sales@sniffandbark.co.uk

By placing an order through the Site, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Returns Policy.